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Frequently Asked Questions
How can I request a fire truck or a firefighter for a function?
Please contact the Fire Prevention Division (910) 455-8080.

Does the Department fill up pools?
Yes, if you live in the Jacksonville City limits and your pool is an in-ground (non-vinyl lined) pool. If you want to request Jacksonville Fire and Emergency Services fill up your in-ground pool, please contact Utility Billing (910) 938-5248 to arrange for payment of water used (the cost varies on the size of the pool). Once payment has been received, Water Billing contacts the Department and someone from the Department will in turn contact you to schedule a mutually convenient time to fill up the pool.

Jacksonville Fire and Emergency Services does not fill vinyl lined pools as we cannot guarantee the pressure from the hose will not rip your pool liner. 

If you have a vinyl-lined pool, contact Utility Billing (number listed above) and provide  information on the approximate size of the pool and the date you filled the pool; they will in turn provide an adjustment to the sewer portion of your water bill.

Can the Department recharge my fire extinguisher?
Jacksonville Fire and Emergency Services does not recharge fire extinguishers for the public, but there are several local businesses that do provide this service. These businesses are listed n the telephone book in the yellow pages under "Fire Extinguishers."

What size fire extinguisher do I need? What kind of fire extinguisher do I need?
This would depend on the type of coverage that is needed at a given location. By answering a few simple questions, it will become relatively easy to determine the size and type of portable fire extinguisher you require. What is the square footage of the area being protected and what type and quantity of flammables and combustibles are present? Each portable fire extinguisher is designed with a label that indicates what type of fire it is designed to extinguish and the square footage of that coverage.

Example: A portable fire extinguisher with a 2-A, 10-BC rating has the capability of extinguishing a two square foot class "A" fire (ordinary combustible material such as wood, paper and cloth). It is also designed to extinguish a ten square foot class "B" (flammable/combustible liquids) and a class "C" (electrically energized equipment) fire as well.

What kind of smoke detector do I need?
The type of smoke detector that is preferred is one that is wired into an electrical source and is equipped with a battery backup. these alarms should also activate all other smoke alarms alerting the rest of the occupants of your home. These are single devises and should only be installed in a residential application. Once installed, the smoke detector should be tested at least once per month and the battery should be replaced every six months, or as needed. A smoke detector should be installed in each bedroom, in the hallway on each level of the home, and in the common area. For more information, contact the Fire Prevention Division (910) 455-8080.

I live in the City limits, can I burn leaves and tree limbs in my yard?
No, open burning of this type is not permitted in the City of Jacksonville. The City offers a free pick-up service for its residents if the debris can be hauled to the curb. For more information, call the City of Jacksonville Sanitation Department at (910) 938-5337.

Can you use fire pits or have bonfires in the City limits of Jacksonville?
The City of Jacksonville allows the use of outdoor fireplaces for the purposes of human warmth and comfort as well as cooking. It does not allow it for purposes of clearing and removing yard debris. Fire pits and bonfires are only allowed by special permits and do have a fee associated. For more information, please contact the Fire Prevention Division (910) 455-8080.

Where do I go to obtain a burning permit?
If you  live in the City of Jacksonville, there is no burning in the City limits. If you are planning a special event in the City limits (bon fire, etc.), please contact the Fire Prevention Division (910) 455-8080.

If you live in the County, please call the North Carolina Forestry Office (910) 324-3633.

Does the Department offer fire safety training?
Yes. These classes include, but are not limited to, Fire Extinguisher training, Evacuation Planning and Fire Drills, Home Fire Safety and Electrical Hazards at home and at work. The department also offers fire safety training for special occasions such as Holiday Safety training. this would include: the proper use of candles, drop cords and decorative lighting. One other topic addressed is how to prevent a kitchen fire and what to do in the event a kitchen fire does occur. Fore more information, contact the Fire Prevention Division at (910) 455-8080.

I need to get my CPR certification, does the Department offer CPR classes?
Jacksonville Fire and Emergency Services does not offer CPR classes to citizens.

Please contact the Red Cross (910) 347-3581 or Coastal Carolina Community College (910) 938-6294 for their CPR class schedules.

Does the Department do child car seat inspections/education?
Yes. Car seat installation assistance/inspections are provided by appointment. Contact Fire Headquarters at (910) 455-8080 to schedule an appointment for the closest fire station to you.

How can a local business schedule a fire inspection?
If you live in the City of Jacksonville or the ETJ (Extra Territorial Jurisdiction), please telephone the Fire Prevention Division (910) 455-8080. If you live, or your business, is in the County, please contact Onslow County Emergency Services at (910) 347-4270.

How do I get a copy of a fire investigation report OR a copy of an inspection report.
Call Fire Headquarters (910) 455-8080.

What is the insurance rating (ISO) for the City of Jacksonville?
Class 3

Can I go to a fire station to get my blood pressure checked?
Yes, you can stop by any fire station and personnel will be able to assist you.

What do I do with old gasoline/oil/paint/fuel/chemicals that I don't want?
Call the City of Jacksonville Sanitation Department (910) 938-5337 for guidance on how to dispose of items.

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