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Traffic Management
Intelligent Transportation System

photo 1.JPGThe City of Jacksonville's Intelligent Transportation System (ITS) is one of the most advanced traffic management programs in North Carolina. ITS is a collaborative arrangement between the City of Jacksonville and North Carolina Department of Transportation (NCDOT) where NCDOT reimburses the City for traffic signal maintenance and operations throughout the Jacksonville area. The purpose of ITS is to ensure signal reliability through regular maintenance and efficient traffic flow through active monitoring.

ITS Features: 
  • A Traffic Operations Center (TOC) located in the City’s Center for Public Safety is the control point for ITS. City staff within the TOC actively monitor traffic using cameras mounted at key intersections and make real-time adjustments to optimize flow.
    • The TOC is manned Monday through Friday; however, City staff can access the center at any time through remote connectivity.
    • The system is capable of other functions including diagnosing and reporting equipment failures as well as displaying messages on digital signs to notify drivers of travel conditions.
  • 89 traffic signals, 42 traffic monitoring cameras and 10 digital message signs
  • 40 miles of fiber optic cable communicate with signals, cameras and signs
  • Traffic signal preemption devices that are used by the City's Fire Department and County Emergency Medical Services to turn signals green in their path when responding to emergency calls.

Report an Issue
To report a traffic signal emergency, signal timing issue, or other traffic signal issue within the City of Jacksonville, please call 910 938-5070. Emails can be sent to

To report a traffic signal issue in other areas of Onslow County, call the Department of Transportation, NCDOT Traffic Services line at 910 341-0300.

Street Lighting Maintenance

The City ensures new development compliance with established street lighting standards, responds to citizen improvement requests, and routinely inspects roadway lighting on a weekly basis for missing lights, malfunctions and defective lamps. The City has partnered with Jones-Onslow and Duke Energy for the installation and maintenance of the City’s street lights. The City has a street lighting ordinance concerning local installation practices and spacing of roadway lighting.

Report an Issue
If you have a street light outage or other street light issue in the City, please call the Traffic Operations Center at 910 938-5070. Emails can be sent to . 

Notice: City & JOEMC Working to Resolve LED Lighting Issue

A problem with some newly installed LED lights is being addressed by the City of Jacksonville and its electrical partner Jones-Onslow Electric Membership Corporation. The City and JOEMC have partnered to replace aging street lights with high efficiency LED lights and fixtures. Some of those fixtures have not performed to standard.

The change outs were made in an effort to reduce the cost and energy consumption of street lighting throughout Jacksonville. The LED retrofit project, which has also involved Duke Energy areas within the City, has been in progress for about two years. The work in most residential areas is complete. Conversion of fixtures in commercial areas is still in process and will continue.

Due to a manufacturing problem, some of the new LEDs in the JOEMC area are not providing as much lighting as others. The City and JOEMC are aware of the issue and are working with the LED manufacturer to replace defective units.

Several Citizens have reported street lights out in the JOEMC area as a result of the malfunctioning. JOEMC and the City are working to resolve this and for most cases, there is no need to alert the City.

If you are in the Duke Energy area or if you have another issue with a streetlight being out in the JOEMC area, please report it by emailing  so that we may address it.

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