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Emergency Calls 9-1-1
Police DepartmentWhen to Call 9-1-1
In case of an emergency, call 9-1-1.

In non-emergency situations, please call the following: 
  • Jacksonville Fire 910 455-8080
  • Jacksonville Police 910 455-4000

Calling 9-1-1 when it is not an emergency can tie up the line for someone with a real emergency trying to reach Police or Fire services. If you are unsure, call 9-1-1 and let the dispatcher assist you.

9-1-1 Tips
The following tips will help you determine your next steps:

Is a person hurt or in danger? Do you need the police, fire, or an ambulance?
An emergency is any serious situation where a law enforcement officer, fire fighter, or emergency medical help is needed right away. If you are unsure of whether your situation is an emergency, go ahead and call 9-1-1.

Calling 9-1-1 By Mistake
If you call 9-1-1- by mistake, please do not hang up. 9-1-1 dispatchers are trained to get the most important information as quickly as possible to get help on the way to an emergency situation. In an emergency situation, allow the dispatcher to ask you all the questions they need in order to get help there in the timeliest manner before you hang up or leave the phone. If you happen to call by accident, stay on the line until you can tell the call taker that you called by accident and there is no emergency. This saves the call taker from having to call you back and confirm there is no emergency or possibly sending police with lights and sirens to check your address for an emergency.

When calling 9-1-1, do your best to stay calm and answer all questions. Staying calm can be one of the most difficult, yet most important, things you do when calling 9-1-1. It is very important that you stay as calm as possible and answer all questions. No matter how irrelevant some questions seem, they are important in helping get the first responders to you as fast as possible.

Help Us Help You
Listen and answer the questions asked. This helps the dispatcher understand your situation and will assist you with your emergency until the appropriate police, fire, or medical units arrive.

Where is the Emergency?
Do you know the address you are at? Look for landmarks, cross street signs, and buildings. Know the name of the city or county you are in. Knowing the location is vital to getting the appropriate police, fire, or EMS units to respond. Providing an accurate address is critically important when making a wireless 9-1-1 call.

Teach Children to Call 9-1-1
Be sure your children know what 9-1-1 is and how to dial for help from your home and cell phone. Your children should know that it is okay to speak with the dispatcher and answer questions. When calling 9-1-1 your child needs to know their name, parent’s name, telephone number, and most importantly their address.

Prank Calls to 9-1-1 Aren't a Joke
Be sure all members of your household are aware that prank or harassing calls to 9-1-1 will be dealt with by local law enforcement agencies. Prank calls waste valuable time and resources.

Address Marking
A great way to help emergency personnel to find your residence is to clearly mark your address at the driveway entrance and on your home. Consider using something reflective or illuminated so that it can be seen in the evening as well as during the day.

For more information, view the National Emergency Number Association, the source of this information.

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