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tap waterUtility Services
Utility services for both residential and commercial customers within City limits are designed to provide an eco-friendly water, sewer and sanitation infrastructure. Important water, sewer, and sanitation account information as well as resource saving tips are available for new and current customers. 

New To the Area
To set up a utility services account with the City of Jacksonville visit City Hall Monday through Friday from 8 AM to 5 PM at:
815 New Bridge St.
Jacksonville, NC 28540

Applicants will be required to: 
  • Complete a new service application form 
  • Show picture identification 
  • Show proof of address (such as lease or mortgage statement) 
  • Make a minimum deposit required to establish service which includes a $30 non-refundable service charge, a $3.50 credit check fee, and balance of deposit

Important Information
  • Payment is due 20 days after billing date 
  • Previous balances must be paid within 10 days of current billing date to avoid suspension. A $55 suspension fee may apply 
  • Billing and due dates may not be changed 
  • Customers are notified of returned check and have until 10 a.m. the day following notification to pay in full. A $25 service charge will be applied to returned checks
Related Info
Frequently Asked Questions Regarding Health Issues Related to Boil Water Notice Issued for City of Jacksonville Utilities Customers  Water Boil Advisory FAQs 

Jacksonville N.C. - a Caring Community - Home of Camp Lejeune and MCAS New River
New River Boaters