Jacksonville Utilities Billing now offers a new system for paying utility bills online. With the new system, you will be able to pay by text or secure eBill, pay via eCheck online, make one-time payments or easily create a new account to save payment info, view actual PDF of bill online, manage your eBill notifications online, manage multiple accounts online, and set up and manage monthly AutoPay. Already pay online? Existing customers who are currently set up to pay online will need to enroll in the new eBill system. Current login information will not transfer to the new system. New and current customers can go online to JacksonvilleNC.gov/Utility and click "Online Bill Pay" to sign up. During the process, you will be able to update your information and select new options. If you have any questions, please call Utility Billing at 910 938-5248.

 

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 New To the Area?
To set up a utility services account with the City of Jacksonville apply online or visit City Hall Monday - Friday, 8 AM - 5 PM at:
815 New Bridge Street
Jacksonville, NC 28541
910-938-5248

Applicants will be required to:

• Complete a new service application form 
• Show picture identification 
• Show proof of address (such as lease or mortgage statement)

A minimum deposit is required to establish service, which includes a $30 non-refundable service charge, a $3.50 credit check fee, and balance of deposit.

Service Requirements

• Payment is due 20 days after billing date. 
• Previous balances must be paid within 10 days of current billing date to avoid suspension. A $55 suspension fee mayapply. 
• Billing and due dates may not be changed.
• Customers are notified of returned check, returned bank draft, or returned credit card draft and have until 10 a.m. the dayfollowing notification to pay in full. A $25 service charge will be applied to returned checks, returned bank drafts, or returnedcredit card drafts.

Ending Service
To end service please call 910 938-5248 or email Utility Billing with your request. Please note that you may be asked to provide additional information before service can be stopped.