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City Clerk

Show All Answers

1. How does a citizen file a claim against the city?

Contact the City Manager’s Office at 910-938-5221.

2. How do I contact the City Council?

Council members do not maintain offices at City Hall; however, you may write to the City Council as a group in care of City Hall, P.O. Box 128, Jacksonville, NC 28541.

3. How do I contact the mayor?

You can call 910-938-5226 or email the mayor . You may also write to the mayor in care of City Hall, P.O. Box 128, Jacksonville, NC 28541.

4. How do I get married?

This is not a city function. For more information, call the Register of Deeds Office at 910-347-3451.

5. What do I do when I need a court date changed or I have something to deal with involving the court system?

The city does not operate the court system. For more information, please contact the Court Clerk at 910-455-4458.

6. What is the population of the city?

Access the 2010 Census information about the city.

7. Where can I obtain copies of birth, death, and marriage records, or find genealogical research information, etc.?

Call the Register of Deeds Office at 910-347-3451.

8. Which City Council member represents me or my neighborhood?

View the City Council member representation areas and contact information.

9. Where can I view city documents, meeting agendas, and minutes?

Many of the city's documents are available online. Meeting agendas and minutes are also available. Can't find what you're looking for? Call City Hall at 910-938-5200 for assistance.

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City Manager

Show All Answers

1. How does a Citizen file a claim against the City?

For assistance please contact the City Manager’s Office at 910-938-5221.

2. How do I get married?

This is not a city function. For additional information, call the Register of Deeds Office at 910-347-3451.

3. Where can I find the City Code and ordinances?

City codes and ordinances are available online

4. How do I get on the City's vendor list or the City's construction vendor list?

Please call 910-938-1781. You will receive a response by fax or by mail with a vendor application form.

5. How do I contact Animal Control?

Animal COntrol is an Onslow County function. They can be reached at 910-455-0182.

6. What so I do if I need a court date changed or I have something that deals with the court system?

The city does not operate the court system. Please contact the Court Clerk's Office at 910-455-4458.

7. I need information about my cable bill. Who do I talk to?

The city does not regulate the charges made by cable franchises. The city does grant a franchise for operation in the city to Time Warner Cable. You may reach them by calling 910-353-3500.

8. What is the population of the City?

See the City's Census information for the most updated population figures.

9. Who do I call about getting my water hooked up?

To inquire about water hook-up please call the city's Public Utilities at 910-938-5248. The City Water and Utilities Billing divisions handle utility sign up, business licenses, and other fees. For properties served by Onslow County call the Onslow County Water Department at 910-455-0722.

10. Who can I call if my neighbor’s yard is full of trash and weeds and is very unsightly?

Call City Code Enforcement at 910-938-5210.

11. Why does a fire truck show up when I call for an ambulance?

The closest unit available is sent to provide emergency assistance until an ambulance arrives to transport the patient to the hospital.

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Employment

Show All Answers

1. Are there special arrangements for persons with disabilities?

If you require a reasonable accommodation in order to complete an online application, please contact the Human Resources Department at 910-938-5386 or 910-938-5228, Monday through Friday between 8:00 a.m. and 5:00 p.m., excluding holidays.

2. Do I have to complete an online application?

The online application is the only official way to apply for City of Jacksonville vacancies. When completing the application, you may attach a resume; however, you must complete all sections of the application. Incomplete applications will not be accepted.

3. Do jobs have a closing date?

City of Jacksonville jobs are considered open until filled.

4. How am I notified if I am not selected for a position?

If you are not selected for a position for which you apply, you will receive e-mail notification when that position is filled.

5. How can I improve my chances of being called for an interview?

Positions with the City of Jacksonville can be very competitive. We recommend that you focus your efforts on those positions where your experience and qualifications closely match the requirements of the position. Read the job announcement carefully, paying close attention to the experience, skills, and requirements being sought. Your application will only be considered for positions for which you meet the minimum requirements and have applied.

6. How do I view a listing of all vacant positions for the City of Jacksonville?

Visit the Employment Opportunities section on the City of Jacksonville homepage to see a list of all current vacancies. You will not need to create a log in user name and password to do this.

If you wish to apply for a position, you will need to create a user name and password. It is important that you keep this information because you will need it each time you log in. By using the ID and password, you can check the status of your application at any time. You may also use your existing application information to apply for new positions as they become available.

If you need help in completing an application, please visit the Human Resources Department in Jacksonville City Hall where a workstation is available for this very purpose. Our staff is also ready to assist you weekdays between the hours of 8AM and 5PM, excluding holidays.

7. How long before I should expect to be called for an interview?

All positions advertised are open until filled. The length of time it takes for applicants to be called for interviews or testing and final selection varies from position to position. Some searches will last several weeks and others may last many months.

8. I am a City of Jacksonville employee. Where do I go to view internal postings?

That web address is provided to City employees via email each time a position that posts for internal candidates only becomes available.

9. I am applying for a position with the Police Department. Are there any other forms I will need to complete?

Once you have submitted your online application, you will receive a response e-mail directing you to a different site where you will complete an F3 Personal History package. You will not be considered for a position with the Police Department if you fail to complete this package. For complete information on application processes for the Police Department, please refer to the Police Officer Application or the Police Clerk and Telecommunicator Application tab.

10. I am encountering difficulties in accessing the online application?

If you are accessing our site at your personal computer, please be sure that your pop up blocker is set to allow pop-ups from Healthcaresource.com. If you are using Google Chrome as your browser, please be aware that it is incompatible with our on-line application system. Please use Internet Explorer to access our on-line application.

11. I don’t have access to a computer. How can I apply for a position?

If you do not have Internet access at home, you can access our online application process at City Hall Human Resources Department, public libraries, community colleges, and sites aboard Marine Corps Base Camp Lejeune.

12. I don’t see any jobs that I am interested in.

Since the City of Jacksonville accepts applications only for current vacancies, we encourage you to utilize the Job Agent feature that you will see on your Applicant Profile page, so that you can be notified when jobs not presently vacant become available.

13. I have already applied for one position and want to apply for a different position.

You can submit a new application for another vacancy. When you log in to apply for the new position, press the 'Copy' radio button and much of the information from your existing application will be automatically loaded into the application for the new position. You will be able to edit that information for the new position.

14. Is a criminal background check and drug screen required?

All positions with the City of Jacksonville require a criminal records check and pre-employment drug screen. When the application asks if you have ever been convicted of an offense (other than minor traffic violations) against the law or forfeited a bond, please be sure to be complete your answer. Convictions are not an absolute bar to employment. However, failure to disclose convictions will result in disqualification of your application.

15. Since I am a current City employee, do I need to put in all my employment information and educational background?

City employees are encouraged to be complete in the submission of their Request for Transfer. Since you may be applying for a position with someone unfamiliar with your job skills and employment history, be sure to include a complete work history, your educational background and any relevant certifications and skills.

16. What if I forget my User Name or Password?

Press “Forgot User Name and Password” on your Applicant Log In page. You will complete the required information and then be given the option of having your password e-mailed to you or displayed.

17. What type of benefits does the City of Jacksonville offer employees?

• Group Health Insurance
• Group Dental Insurance
• Life InsuranceRetirement Plan
• 457 Deferred Compensation Plan
• 401(k) Deferred Compensation Plan
• Vision Plan
• Experience and Loyalty Compensation
• Vacation and Sick Leave
• Paid Holidays
• Tuition Assistance Program
• Flexible Spending Accounts

18. Who do I contact if I have questions?

You may forward any questions via email to the Human Resources Department.

19. Will my application be considered for other positions?

Applications are valid only for the position for which you have applied.

20. Will my references be contacted?

References are normally contacted in the final stages of the selection process. Please be sure to provide valid phone numbers where your references may be reached.

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Engineering

Show All Answers

1. Is my property in a flood plain?

This requires checking maps, locating the property and verifying that it is or is not in the flood plain. Please call the Public Services Department at 910-938-5249 to speak with someone about flood plain information.

2. Is there water and sewer available to certain pieces of property?

This requires checking the water and sewer map to locate the property and determine if city water and sewer services are available. Please call 910-938-5249 or 910-938-5233 for more information.

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Finance - Utilities Billing

Show All Answers

1. What are call back charges?

Call back charges are when metering personnel return to a site for water service. There is a call back charge of $25 assessed.

2. Can I turn my water meter on or off myself?

City water meters can only be turned on or off or serviced by the Metering Division. Tampering with a meter in any way is a misdemeanor and carries a fine. Please call the Revenue and Collections Department at 910 938-5248 with any questions concerning your meter.

3. Can the billing or due date for my utility bill be changed?

Billing and due dates cannot be changed. The city's utility billing system is set up for meters to be read and bills sent out by location.

4. How can I reduce my water use?

Make sure that you don't have any leaks.

• Install low-flow shower heads and faucets. Water conservation kits are available free of charge to City utility customers at City Hall. These kits contain dye tablets to help identify leaking toilets, a low-flow shower head, a toilet tank bag to reduce toilet water usage, and aerators for bathroom and kitchen faucets.


• Practice good water conservation measures.

5. How do I set up water service with the city?

In person at City Hall, 815 New Bridge Street, Jacksonville, North Carolina 28540, or fill out a service request form. Please note that service needs to be set up prior to 2 p.m. to receive same day service. Additional questions? Call 910-938-5248.

6. How far in advance should I request water turn-on or turn-off?

Turn-on should be requested no later than 2 p.m. on the day you want service to start, and turn off should be requested no later than the day before you want the service discontinued.

7. What is the policy on returned checks?

Customers are notified of returned checks and have until 10 a.m. the day following notification to pay in full. A $25 service charge applies for each returned item. Utility services are suspended ($55 charge) for checks not paid when due. Only cash or prepaid items will be accepted as payment for a returned check.

8. What forms of payment does the city accept?

Cash, check, or money orders are accepted forms of payment. All checks are subject to electronic verification. Returned checks are subject to a $25 service charge.


To pay via our IVR system by credit card or check by phone call 910-938-5248. Be prepared to have your utility account number, checking account routing code, and checking account number ready. We accept both debit and credit cards having a Visa or Mastercard logo by telephone or in person.


Utility Billing also offers convenient Automatic Bank Draft. Just create an account in our Online Customer Portal and set up your monthly draft and payment date. Enroll here Auto Pay.

Paying with Credit or bank draft? You can pay online.


For customer convenience there is an after-hours drop box located beside the drive up window at City Hall. Dropped off payments will be credited at opening the next business day. Please, do not put cash in the night drop.

9. What is the Stormwater Runoff Fee that appears on my bill?

This fee was established to help fund the cost of permits mandated by the state. As rainwater flows through the city’s storm drainage pipes and ditches, the water picks up various pollutants, such as:

• Motor oils, gasoline, and chemicals on our driveways, streets, and parking lots


• Fertilizers, herbicides, and pesticides on our lawns and gardens


• Paint, cleaners, and household hazardous waste that are poured into storm drains


• Mud and debris from construction sites, stream bank erosion, and other bare areas

Through the Clean Water Act, the U.S. Environmental Protection Agency (EPA) has recently begun regulating the quality of stormwater runoff. New EPA stormwater regulations (known as Phase II regulations) required Jacksonville to apply for a permit in March 2003 to manage stormwater runoff.

10. What is the average utility bill?

An average bill based on 5,000 gallons consumption on a 5/8" meter would be $92.97. Services included in your bill are water, sewer, sanitation, and stormwater. Billing is done monthly. Minimum bill of $70.07 applies (no usage) for a 5/8" meter. Base charges increase with meter size. A 10% late charge is applied to the unpaid balance 10 days after the due date.


Payment must be received by 2 p.m. to get same day credit. Previous balances are due 10 days from the last billing date to prevent suspension. In the event utility services are suspended for non-payment, a suspension fee is charged. The total past due bill plus the $55.00 suspension fee is due before service will be restored.

11. What other water providers are there in the Jacksonville area?

Most areas of the city have city water service; however, there are some limited areas which are served by one of the following:


ONWASA
232 Georgetown Road
Jacksonville, NC 28540
Ph: 910-455-0722


Scientific Water Co.
112 Scientific Lane
Jacksonville, NC 28540
Ph: 910-455-3743


Mercer Environmental
1117 Gum Branch Road
Jacksonville, NC 28540
Ph: 910-455-2787


Check with your rental or real estate agent to find out which service is provided in your area.

12. What should I do if I suspect a leak or broken water line?

During business hours, please call 910-938-5248. After business hours, call 910-938-5249. Utilities will send somebody out to check the water lines.

If the leak or break is on the city side of the line it will be fixed by city employees. If a leak is located after the water passes through the meter, it is the responsibility of the customer to have the leak repaired.

After having the leak repaired, call us so that we can verify that there are no more leaks and we will make an adjustment to lower the sewer portion of your bill.

13. When is my bill due?

Current charges are due 20 days after the date of the bill. If there is a previous balance, you will have 10 days from the current billing date to pay the previous bill to avoid the account from being suspended. There may be a suspension fee assessed with nonpayment.

14. Where do I call for an after-hours emergency?

After working hours or during holidays, water and sewer emergencies can be reported by calling 910-938-5234. Emergency reconnects need to be called in by 7 p.m. There is a an additional fee of $55 for emergency reconnect.

15. Who do I call concerning garbage and/or recycling pickup schedules?

Learn about Sanitation or call 910-938-5337 or email.


Garbage is picked up once a week in the city. Items to be recycled are picked up once a week. Changes in the pick-up schedule due to holidays or weather emergencies are published in the Jacksonville Daily News. If you have any questions about billing for these services, call 910-938-5248.

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Main

Show All Answers

1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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Neighborhood Improvement Services

Show All Answers

1. How Can I find out about housing and rental assistance services for Citizens in the City of Jacksonville?

See Neighborhood Improvement Services or call 910-938-5286.

2. How do I find out more about the Downtown Housing Initiative and special offers?

See Downtown Housing Initiative or call 910-938-5286.

3. How can I get more information regarding Neighborhood Improvement Services programs and guidelines?

See Neighborhood Improvement Services or call 910-938-5286.

4. Where can I get more information about fair housing?

See Fair Housing or call 910-938-5286.

5. How can I report a housing code violation?

See Zoning and Code Enforcement or call 910-938-5286.

6. How can I apply for assistance if I live outside the City limits?

You may visit the Onslow County Planning and Development or call 910-455-3661. For further assistance you may also visit the North Carolina office of the USDA Rural Development Program or call 910-455-9445.

7. How can I get Section 8 rental assistance?

Locally, the Section 8 programs are administered by East Carolina Human Services Agency (ECHSA). They are located at 214 Georgetown Road and they can be reached at 910-347-2151. Rental assistance information may also be obtained by contacting Eastern Carolina Regional Housing Authority at 910-346-4432.

8. How can I purchase a Habitat for Humanity home?

Habitat for Humanity is a non-denominational, Christian based, non-profit housing organization. Jacksonville / Onslow Habitat for Humanity is the local affiliate. You may contact them at 910-347-9400 or visit Habitat for Humanity online.

9. How can I purchase a HUD foreclosed home?

HUD is the Department of Housing and Urban Development. All of their foreclosed properties are handled by a third party located out of state. You can see a HUD foreclosed home by contacting a local realtor.

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Police Services

Show All Answers

1. How long do my children have to be in a booster seat?

Children are required to utilize booster seats until they are 8 years old or 80 pounds.

2. If I have a complaint against a police officer. What should I do?

The department is committed to maintaining a professional force; and in this regard if anyone has a complaint concerning an officer’s actions, he/she is encouraged to speak with a shift supervisor at 910-455-1472 or come to the Police Department and someone will assist you. The Police Department will diligently investigate the complaint.

3. My car was towed. How do I get it back?

There are several circumstances for which a car is towed. You should first call the Police Department at 910-455-4000 to see if your vehicle has been towed by the police and if so, ask if it is releasable. Prior to coming to the station you should bring with you proof of ownership, driver’s license, and vehicle registration.

4. Where do find Taxi Permit and Fingerprinting services?

Fingerprinting and Taxi services are offered on Tuesday and Thursday, 8-11AM and 1-4PM.  An appointment is required for fingerprinting, walk-ins are not accepted. The fee for fingerprinting is  $20 per request. Taxi services are priced differently depending on the type of service requested. All fees are to be paid at City Hall, Water Department, 815 New Bridge Street, Jacksonville, North Carolina 28540, or call 910-938-5200.

5. What are some important phone numbers I can keep on hand?

Helpful resources:

• Onslow County Court House
  Ph: 910-455-4458


• Onslow County Jail
  Ph: 910-455-0829


• Magistrate
  Ph: 910-455-6988


• DMV Tags
  Ph: 910-347-1000


• DMV License
  Ph: 910-347-3613


• Juvenile Intake
  Ph: 910-347-2191


• City Hall
  Ph: 910-938-5200


• DA Office
  Ph: 910-455-8008


• Animal Control
  Ph: 910-455-0182


• Sheriff’s Department
  Ph: 910-455-3113


• Fire Inspector
  Ph: 910-455-8080


• Probation
  Ph: 910-347-2915


• NCDOT
  Ph: 910-455-3777

6. What telephone number do I call to report a non-emergency situation like a noise complaint or a crime that did not just occur?

Most non-emergency situations should be reported by calling the Police Department’s business numbers, 910-455-1472 or 910-455-1572. You may also report non-emergency situations through the city's online crime reporting service.

7. Where can I get an application for employment with the Police Department?

Applications can be retrieved online.

8. Where do I pay my ticket?

Find out if you are able to pay your ticket online or if you may request dismissal online at onlineservices.nccourts.org. Click the link below and enter your citation number. If those options are available to you, you will be directed to submit your payment or request.

To speak to someone regarding your citation/case, contact the District Courthouse in Jacksonville at 910 478-3602 or the County Magistrate's Office at 910 478-3619.

Click to see if you can pay your ticket online.

9. Where is City Hall located?

City Hall is located at 815 New Bridge Street, Jacksonville, North Carolina 28540, next door to the city's main United States Post Office.

10. Where is the Sheriff's Office, Court House / Clerk of Courts, Jail, and/or magistrate's located?

All are located off of Court Street. The Onslow County District Courthouse, County Magistrate Court and Clerk of Courts, is located at 625 Court Street in Jacksonville. The Onslow County's Sheriff's Office and jail are located nearby at 710 Mill Avenue in Jacksonville.

11. Who can I call if I have locked my keys in my vehicle?

• Call the Police Department at 910-938-4000. They will assist with vehicle unlocks during the hours of 6 p.m. until 6 a.m., unless there is an emergency inside the vehicle such as a child locked inside.


• For emergencies, call 9-1-1.


• Alternative suggestions for assistance include calling a locksmith or contacting the Sheriff Department at 910-455-3113.

12. Who can I speak to regarding a traffic problem?

Please contact the city's Traffic Division at 910-455-1472.

13. Who do I call about crime prevention and neighborhood watch programs?

You can call the Community Service Division, Monday through Friday from 8 a.m. to 5 p.m., or you can leave a voice message with your request.

14. How do I report harassing phone calls, abandoned vehicles, barking dogs, and other nuisances?

Please call the Police Department non-emergency numbers 910-455-1472 or 910 455-1572. You may also report non-emergencies online through Jacksoville's online crime reporting service.

15. Can I make a police report at the police station, or does a police officer have to come to my house?

Citizens can visit the police station at any time to file a report. After midnight, you will need to utilize the call box phone located on the wall in the foyer of the Police Department. The dispatcher will request some information and a patrol officer will come into the station to take your report. There may be a short wait for the officer depending on the activity at the time. However, the dispatcher will inform you of any delays.

16. How can I find out about my case?

To check on the status of your crime report, you can contact the Records Division, at 910-455-1472. A clerk will research your information and direct you to the investigator assigned to the case. If you need to contact the officer that took the initial report, you can check to see if he/she is available, if not, you may leave a message.

17. How do I get a copy of a police report?

You can request it by mail, include a self addressed / stamped envelope, or come in to the police department, 206 North Marine Boulevard, Jacksonville, North Carolina 28541, Monday through Sunday, 8 a.m. to 12 a.m.. There is a fee for copies of police reports if: three pages or more $0.15 each page and $0.35 for color; however, you must be the affected party (victim) or representative / agent of the affected party involved to receive a copy of a report.

18. How do I get a protection or restraining order?

The Jacksonville Police Department does not issue protection or restraining orders. A judge issues protection and restraining orders. For further information contact the clerk of court office at 910-455- 4458 or the Magistrate Office at 910-455-6988.

19. How do I retrieve my property that the Jacksonville Police Department has custody of?

Jacksonville Police Department’s Property Management Division handles the release of property at the Police Station on Monday through Friday from 1 p.m. to 5:30 p.m. Please contact the Property Management Supervisor or staff for additional information at 910-455-1472.

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Recreation & Parks

Show All Answers

1. Are there different facility and shelter fees?

Yes, there are different fees depending on the type of event that is being held. Events that are being held not for profit are charged a lower rate than events where admission fees or concession fees are being collected by the event holder. See the facility rental guide or call the Administrative Office at 910-938-5312.

2. Are there special forms needed to complete to hold an event at one of the city's shelters or facilities?

There are forms that need to be completed for certain events. These can range from forms needed by the City of Jacksonville, to permits needed by the Jacksonville Police Department. See the facility rental guide or call the Administrative Office at 910-938-5312.


If you have completed forms for a previous event and are looking to hold another of the same or different nature, new forms will need to be completed for each new event.

3. Can I bring a moon bounce or bounce house to a park or facility reservation?

Moon or bounce houses are no longer permitted on city property.

4. Can I register for activities online?

Yes, registering for activities online is an option. In order to do so, you will need a user name and password to log-in online; these can be obtained by contacting the Recreation and Parks department at 910 938-5312.

5. How far in advance do I need to reserve a shelter or facility?

The Recreation and Parks Department requires 48 hours notice for shelter reservations and a two week notice for facility reservations. These guidelines are set so that we may ensure we are prepared for your event. We cannot guarantee an attempt to place a reservation last minute can be staffed or accommodated. It is best to inquire upon reserving a shelter or facility as soon as possible. See the facility rental guide or call the Administrative Office at 910-938-5312.


Reservations cannot be placed further than one year in advance from the current calendar date.

6. If I rent a park shelter and get rained out, can I reschedule?

Yes, you have three days from the original scheduled reservation to reschedule. Contact the Administrative Office at 910-938-5312 to reschedule.

7. My child was registered for the after school program last month, is a spot held for the rest of the school year?

New for the 2012 to 2013 school year, registration includes enrollment for the entire school year. A discount will be given for full year registration / payment. If you are paying on a monthly basis, fees are due by the first of the month. If not paid by the fifth, a $5 late fee will be assessed. If not paid by the tenth, the participant will be dropped from the roster and re-enrollment will be required. All of the programs offered through the City of Jacksonville are on a first-come, first-served basis.

For more information, please contact the Administration Office at 910-938-5312.

8. What forms of payment do you accept?

We accept cash, check, Visa, or Mastercard. If making a payment for a registration or rental online or over the phone, we only accept Visa or Mastercard.

9. Why does Jacksonville not have a public swimming pool?

In past years, it has not been a priority of the city to build one.

10. Where is Recreation and Parks located?

The Jacksonville Commons Recreation Complex is located at 100 Recreation Lane. Take Western Boulevard Extension and turn right at the intersection of Marine Chevrolet and Toys R Us. Continue on that road until you arrive at the Complex. See parks and facilities for more information.

11. What programs do you have for children ages 2 to 5?

We offer performing arts classes (ballet, tap, and creative movement) for children 3 to 5 years of age. We also offer the happy steps program. It is an interactive play group for children 2 years to pre-kindergarten and their parents.

12. Does the Jacksonville Recreation Department offer youth soccer programs?

While we do not actually operate the youth soccer program, the Jacksonville Area Soccer Association (JASA) plays their games at Woodlands Park. For more information regarding JASA, you can view their webpage.

13. Why are there different fees for non-city residents and city residents?

There are different fees for city and non-city residents due to difference in tax information. City residents pay city taxes while non-city residents do not. Due to this fact, non-city residents pay a slightly inflated rate. City residency is based on the citizen's physical address and whether it falls within city limits.

14. Do you rent your facilities, and how much are they?

Facilities can be rented. Fees are set by the fee schedule adopted by City Council each July. See the facility rental guide or call the Administrative Office at 910-938-5312.

15. What programs do you offer?

We offer a wide variety of programs for all ages. We suggest that you call the Recreation Administration Office at 910-938-5312 for questions regarding programs or special events we offer. You may also pick up our quarterly brochures at City Hall or at any of our recreation centers for a full listing of the programs we offer. Check the Recreation and Parks online registration for updates.

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Sanitation

Show All Answers

1. Can I place loose garbage in my trash container?

Solid waste collection policies require that garbage be bagged first and then placed in your container. This greatly reduces odor and litter. Bagged trash also keeps the container cleaner, thus reducing the chance of attracting flies, rodents, and other critters.

2. Does the city collect large appliances (i.e. washer, dryer, refrigerator, freezer, dishwasher, air conditioning units)?

Large appliances are collected once a week, but make sure to call Sanitation at 910-938-5338 to schedule a pick up. We will pick up two items per week at no charge. For additional items you may be assessed $10 for each appliance over the two-appliance limit.

3. How can I obtain a recycle bin?

Call sanitation at 910-938-5338 to obtain a recycle bin. The city provides two styles, an 18-gallon open-top bin or a 65-gallon bin on wheels with a lid. There is no additional charge to participate in the city recycling program.

4. How do I pay for my sanitation service?

The sanitation “landfill tipping fee” is part of your monthly city utility bill; the residential charge is currently $15 per month.

5. What day is my trash / recycling collected?

Call sanitation 910-938-5338 for your trash and recycling schedule. For holiday pick up, please see the holiday schedule. To assure pick up, please place your containers at curbside no later than 7:30 a.m. on your designated collection day.

6. What do I do with bulk items like a mattress or recliner?

Sanitation will pick up to three bulk items of like mattresses and recliners. If you have more than three items, you may be assessed a charge of $10 per item over the three-item limit.

7. What do I do with paint cans?

If the paint is still wet, remove the lid to air dry, or add enough dirt, kitty litter, or floor dry to soak up all the paint. Once the paint is dry, set the paint cans at the curb on your normal trash day for pick up. Please do not put paint cans in your trash container.

8. What do I do with remodeling material?

There are a couple options here for disposing of remodeling material. If the amount is small enough to place in your trash can, please do so. If you have a larger amount, you can schedule the dial-a-truck. If remodeling materials is placed at the curb, sanitation personnel will inspect and determine if charges will be assessed by the city.

9. What is dial-a-truck?

Dial-a-truck is a service offered at no additional charge, providing for residents assistance in removing an excessive amount of yard waste or junk materials. The city provides a two-ton dump truck to be parked at your residence overnight or over a weekend to load with yard or junk materials. Scheduling for this service is based on availability, on a first-come-first-served basis.

10. What items are recyclable?

It's important to help keep the City's recycling stream clean in order to avoid a rate increase. Please refer to the City's Recycling web page for a current list of collectable recycling items.

11. When does the city pick up tree limbs and other yard waste?

The city's weekly yard waste collection is Wednesday of each week except holiday weeks. Curbside yard waste is vegetation only; tree limbs, grass clippings, pine needles, brush, etc. Small, loose items need to be contained in paper compost bags, medium-size box, or a container that is no larger than a 32- gallon size. Yard waste cannot be collected in plastic lawn bags. Limb or brush piles larger than one cord (4 feet by 4 feet by 8 feet) will be inspected by sanitation personnel to determine if there may be a charge assessed for collection by the city.

The dial-a-truck may also be requested for disposing of excessive amounts of yard waste. Sod, dirt and rocks are not yard waste and cannot be collected by city crews. The sanitation holiday schedule is available online.

12. Where do I place my container to ensure collection?

Waste and recycling containers should be placed within a few inches of the curb in front of your house by 7:30 a.m. on your scheduled collection day. Point arrows towards the street and at least 3 feet from other objects like a mail box or utility pole. Please do not place containers directly in the street where it may impede traffic.

Please do not place your container at the curb any earlier than 6 p.m. the night before your scheduled day or leave it at the curb any later than 6 a.m. the day following your scheduled day.

13. Will my trash collection change when we have a holiday?

Yes, it will change. The city provides several avenues of notification for residents. You can check the City of Jacksonville calendar that is delivered to residents yearly. Calendars are available at City Hall while supplies last. Call 910-938-5200 to see if calendars are still available. The city advertises schedule changes in the Jacksonville Daily News the weekend before a holiday. You may also view the sanitation holiday schedule.

The city offers Jacksonville Connect. Online sign up is easy and free. Jacksonville Connect is a city-to-resident phone system where the city provides automated messages to your phone relaying schedule changes and city alerts for your area.

14. Will the city pick up used oil?

Yes. Put oil in plastic containers marked “used oil” and set at the curb on your normal trash day.

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Street Maintenance

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1. Does the city have an ant or rodent removal program?

The City of Jacksonville does not have an ant or rodent removal program. Extermination of pests are the responsibility of the property owners.

2. How can I get information on the state's Adopt-A-Highway programs?

For information regarding the Adopt-A-Block or Highway programs, visit NCDOT online or call 910-455-3777.

3. How do I report a street or stop sign down on county or state maintained highways within the city or county?

Call the Department of Transportation (NCDOT) Traffic Services line at 910-341-0300.

4. How do I report problems with street or stop signs within the City of Jacksonville limits only?

To report down, leaning, or painted / defaced signs visit the city's Streets Division online or call 910-938-5333.

5. How do I report trees that are blocking traffic view within the City of Jacksonville limits only?

To report trees that have branches which are hanging over in the street and that may be blocking traffic views call the Recreation and Parks Division at 910-938-5250.

6. Where do I report problems with state highway signs?

To report painted / defaced, leaning or downed state signs call the Department of Transportation, NCDOT Emergency Highway Signs Division at 888-813-6508.

7. Where do I report high grass, junk cars, and unkept properties in my neighborhood and/or within the City of Jacksonville limits only?

Call the City of Jacksonville's Code Enforcement Division at 910-938-6455, 910-938-5210, or 910-938-5291.

8. Where do I report street lights flickering or outages in my neighborhood?

The City of Jacksonville maintains all street lights within the City limits. To report an issue with a street light, please call the Traffic Operations Center at 910 938-5070.

9. Where do I report traffic signal light outages or signal lights not working properly?

To report traffic signal problems in the City of Jacksonville, call the Traffic Operations Center at 910 938-5070.

To report traffic signal problems in other areas of Onslow County, call the Department of Transportation, NCDOT Traffic Services line at 910 341-0300.

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Streets Division

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1. Who do I call to report a street light outage?

Call the City's Traffic Operations Center at 910 938-5070.

2. Who do I call if I have beavers or beaver dams?

Within city limits the Streets Division will inspect for possible beaver invasion. You can report incidents occurring inside city limits at 910-938-5333. Outside city limits, please call Onslow County at 910-455-0181.

3. Who does grass cutting on city property?

Within city limits, right-of-way grass is maintained by the City of Jacksonville Streets Division. Recreation and Parks mows and maintains other public places like city parks and traffic islands.

4. When will my street be swept?

Call the Streets Division at 910-938-5333 for scheduling dates.

5. Who takes care of the city's traffic lights and street signs?

The City of Jacksonville is responsible for traffic signal and street light maintenance within the City limits. To report traffic signal problems in the City of Jacksonville, call the Traffic Operations Center at 910 938-5070.

To report traffic signal issues in other areas of Onslow County, call the Department of Transportation Traffic Services line at 910 341-0300.

To report a problem with a street sign, please call the City's Streets Division at 910 938-5333.

6. Where can I get a handicap parking sign?

The city provides handicap parking signs, only if the street where the sign is to be placed is city owned property. If the request is for use on private property, it is the property owners’ responsibility to provide a sign. To request a sign, call the Streets Division at 910-938-5333.

7. Who takes care of a vacant lots’ mowing, trash removal, etc.?

This is the responsibility of the property owner.

8. I want to close in the ditch by my home. Will the city do it?

The City of Jacksonville will not close in a ditch unless it is required for drainage purposes only. As a rule the City of Jacksonville will not close a ditch.

9. Can I close in a ditch myself?

To close a ditch yourself, you must contact the City of Jacksonville Engineering Division at 910-938-5262 and apply for a permit and adhere to necessary requirements.

10. Will the city install driveway pipes?

The City of Jacksonville will not install driveway pipes, unless it is required for drainage pipe purposes only. As a rule the City of Jacksonville will not install driveway pipes.

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Streets Division - Mosquito Control

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1. When does the city start spraying for mosquitoes?

Mosquito spraying generally starts citywide the month of July or August depending on mosquito population.

2. When will my area be sprayed?

View the mosquito control-spraying schedule. Schedules are pending based on weather conditions. The city does not spray if it rains or is extremely windy. Areas not sprayed on their scheduled days will be sprayed as soon as conditions are favorable. Call the Streets Division to schedule a spray in your area at 910-938-5333.

3. Why inspect for mosquitoes, why not just spray?

It is part of our Mosquito Control Program to inspect, not just the resident’s home, but also the surrounding area for possible breeding sites and to provide educational information to residents of the City of Jacksonville in mosquito control. No area will be sprayed without an inspection.

4. Who sprays for mosquitoes at churches and schools?

The City of Jacksonville does not spray private property, but will spray on city streets within the area. Spraying on private property is the responsibility of the property owner.

5. Do you spray for any bugs besides fire ants and mosquitoes (i.e. bees, termites, etc.)?

The City of Jacksonville Streets Division only sprays for mosquitoes.

6. Can I spray for bugs myself?

If you choose to spray for bugs, you must contact the City of Jacksonville Engineering Division at 910-938-5249 and apply for a permit and necessary requirements.

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Water & Sewer - Stormwater

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1. What is stormwater?

Water generated by rain and other precipitation. Stormwater runoff is the water that runs off your roof, driveway, street, or other impervious surface (a surface that does not absorb water). Stormwater in the city ends up in city storm drains, which flows to the New River.

2. How does stormwater affect the New River?

Stormwater can pick up pollutants like trash, yard waste, oil from cars, or pesticides and other chemicals. Because of this the New River was very polluted in the past. City and county actions have been taken to help clean it up, but continued help is needed. As a citizen it is your responsibility to help.

Learn how you can prevent stormwater pollution.

3. What is the message we are trying to spread?

The city wants your help to spread the message that there is no treatment system connected to storm drains; the water flow goes directly into the waterway. Stormwater may go to a stream nearby that you enjoy or right into the New River. Sometimes people think the storm drain can be used like a drain inside their home and they dump things down there they should not. Whatever is put there, drains into the New River.

4. Why is it important to be aware of where stormwater goes?

Every time it rains, water washes over our streets, driveways, and yards picking up pollutants along the way. Motor oil from cars, yard clippings, pet waste, litter, lawn chemicals including fertilizer are among some of the pollutants that get picked up. All of this eventually washes into our storm drains. All that eventually washes from the storm drains into the New River.

5. Why is there a marker on our storm drains?

The storm drain inlets in your neighborhood have been marked with a special marker to remind everyone that what goes down that inlet eventually ends up in the New River.

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Water & Sewer- Water Supply

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1. My water looks cloudy or has a funny smell, or my pipes rattle when I turn the water on, why?

Water Plant personnel may need to take a sample of the water. Cloudy water and rattling of the pipes may also be a result of air in the lines. Simply turn on all the faucets and let them run for a few minutes, this will usually clear out the air. Sometimes city personnel need to flush a nearby hydrant to clear the air in the city lines.

Funny or strange smells can be anything form higher chlorine levels in the system at that point, to a garden hose cross connection, where a hose with a nozzle is left on at the outside spigot and what you get is a backwash. which smells stale or like the rubber lining in the hose. Simply make sure the water is off at the outside spigot.

If you need to report cloudy, smelly, or bad tasting water, please contact the Water Plant operator at 910-938-5234.

2. What are the chemical contents in my water? Is there fluoride in the water?

Jacksonville's water is tested regularly for bacteria, and for organic and inorganic chemicals. Jacksonville's water is naturally fluoridated and we do not add fluoride.