Hurricane Recovery

The deadline to apply for disaster assistance is Wednesday, December 19, 2018. If you’ve been affected by Hurricane Florence, register with FEMA today:

Housing & Financial Assistance

Apply for Federal Assistance - The Disaster Recovery Center for Onslow County is located at the Piney Green ShoppingCenter, 175 Freedom Way, #18A in Midway Park, and is open from 9AM-5PM Monday through Friday and 9AM-1PM on Saturday. The Center is closed on Sundays. You may meet with representatives in person at the mobile center, file a claim online at, or call 1-800-621-FEMA (3362). TTY 800 462-7585, Video Relay or 711 Callers, use 800 621-3362.

Information & forms from the Hazard Mitigation Meeting at City Hall:

Statement of Voluntary Participation for Acquisition of Property for Purpose of Open Space FEMA's Hazard Mitigation Assistance Program

Post Hurricane Flood Permitting Notice, City of Jacksonville

Officials say you must first file a claim with your insurance company before filing with FEMA.

US Small Business Disaster Loan
Information on the US Small Business Administration’s low-interest disaster loans is available at the SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing or visiting SBA’s website at SBA Disaster Assistance. People who are deaf and hard-of-hearing may call 800-877-8339.

Transitional Sheltering Assistance Hotel Locator
1-800-621-FEMA (3362)

FEMA provides financial assistance to make sure those displaced by Hurricane Florence are in safe and secure housing. This is especially true as colder temperatures move into North Carolina. If a person has received FEMA funds, they can use that money to pay for a hotel or motel room.

Many people are staying in a home without heat or outside in a tent or other temporary shelter. If you know someone doing so, encourage them to use their FEMA funds for a hotel room.

If residents do get a hotel room, they should keep their receipts. This will serve as proof that the FEMA assistance was used as intended. It will also help to show a continued need for housing help. This may allow the person to receive additional FEMA funds if they are eligible.

Receipts should show survivors’ names, the name of the lodging facility, dates of occupancy and the amount paid.

Disaster Unemployment Assistance
The Division of Employment Security has announced that 8 NC counties, including Onslow County have been approved for Disaster Unemployment Assistance (DUA) due to the effects of Hurricane Florence. For more information, click here:

Resources for Businesses

Reporting Damage to Businesses in Onslow County- Please visit our Business Resources page for information from FEMA and the SBA regarding assistance to businesses.

Assistance is also available for businesses - NC Open for Business

City Recovery Assistance

Jacksonville City Hall is open to serve our Citizens with normal business hours.

Permits for Repairs or Rebuilds
The City of Jacksonville Planning & Permitting Division will waive the cost for permits to repair or rebuild your home due to Hurricane Florence damage. The cost of permits will be waived through March 31, 2019. Although the fee will be waived, contractors should still get a permit to do repairs or rebuilds. Please call Jacksonville Planning & Permitting for more information at 910 938-5232.

Construction and Yard Debris
City residents must have their Hurricane Florence debris to the curb by November 26, 2018, the Monday after Thanksgiving weekend. The City’s FEMA-authorized debris removal company will pick up hurricane related debris until December 1, 2018.

After December 1, City crews will collect items, and regular size limits and charges will apply for pickups. Residents working with contractors for repairs should ensure items are out by November 26, or that they arrange for debris removal as part of their contract.

For the piles to placed at the curb before November 26, only Hurricane Florence related debris should be put out. Items from remodeling, new construction or general yard maintenance are not eligible for FEMA reimbursement and should be arranged for pickup by their contractor or pay the City to pick it up.

After November 26, 2018, only yard waste piles, garbage in the City container and recyclables in the City container will be regularly picked up. Appliances, electronics, furniture and specialty items will be picked up on specific days but it is best to call Sanitation Division at 910 938-5338 to notify them of the item for pickup.

Sanitation Division: 910 938-5338

Other Support

Food & Supplies

Onslow Community Outreach Soup Kitchen, 600 Court Street, Jacksonville
Onslow Community Outreach website and Facebook page.
For more information, call 910 455-5733.

Disaster Distress Hotline
Dial 1-800-985-5990, text "TalkWithUs" to 66746, or visit

Other shelter, food or drinking water assistance:
Dial 211 or 888-892-1162. You can also text FLORENCE to 898211.

Volunteer & Donate

Want to Volunteer to help in the recovery process? Visit

Financial Donations
NC Community Foundation Disaster Relief Fund, 919 828-4387
Toll Free: 800 532-1349

Donate Food & Supplies
Onslow Community Outreach Center, 1210 Hargett Street (the old Piggly Wiggly)
Phone: 910 455-5733

Red Cross - or call 888-892-1162

Price Gouging, Fake Charities, & Home Repair Scams

The City of Jacksonville is urging Citizens to be mindful of potential scams during the Hurricane Florence recovery period. Natural disasters often bring out the best of people when neighbors help neighbors but unfortunately, some unscrupulous individuals may seek to take advantage of people in their time of need.

The three most common types of natural disaster scams are price gouging, home repair scams, and charity fraud. If you are a victim of a disaster recovery scam please call the NC Department of Justice at 1 877 5-NO-SCAM to file a complaint.

Price Gouging

Price gouging is when a business or individual is charging too much for services during a disaster. Raising prices to take advantage of people during a crisis is against the law.

Home Repair & Tree Removal Scams

Home repair scams often involve people asking for payment for a service up front after which they disappear with the money, having completed no repair work. Depending on where you live, there may be free debris removal options. Call 211 to find out more. If possible, use a contractor recommended by family or friends, get different estimates, have the contract in writing, and pay with a credit card instead of cash.

Fraudulent Charities

Charity scams involve people or organizations asking for money to assist with disaster recovery but the money received is kept instead of being spent on recovery.  We strongly urge you to consider assisting local charities that demonstrate good practices all year long. Many churches, local civic clubs and others are also helping with relief efforts.

If you consider other charities, the Better Business Bureau and are two resources for identifying reputable charities. If you choose to give, use a credit card for payment. Be sure to ask the charity how your donation will be spent.