What is the average utility bill?
An average bill based on 5,000 gallons consumption on a 5/8" meter would be $92.97. Services included in your bill are water, sewer, sanitation, and stormwater. Billing is done monthly. Minimum bill of $70.07 applies (no usage) for a 5/8" meter. Base charges increase with meter size. A 10% late charge is applied to the unpaid balance 10 days after the due date.

Payment must be received by 2 p.m. to get same day credit. Previous balances are due 10 days from the last billing date to prevent suspension. In the event utility services are suspended for non-payment, a suspension fee is charged. The total past due bill plus the $55.00 suspension fee is due before service will be restored.

Show All Answers

1. What are call back charges?
2. Can I turn my water meter on or off myself?
3. Can the billing or due date for my utility bill be changed?
4. How can I reduce my water use?
5. How do I set up water service with the city?
6. How far in advance should I request water turn-on or turn-off?
7. What is the policy on returned checks?
8. What forms of payment does the city accept?
9. What is the Stormwater Runoff Fee that appears on my bill?
10. What is the average utility bill?
11. What other water providers are there in the Jacksonville area?
12. What should I do if I suspect a leak or broken water line?
13. When is my bill due?
14. Where do I call for an after-hours emergency?
15. Who do I call concerning garbage and/or recycling pickup schedules?