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City Clerk

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1. How does a citizen file a claim against the city?
2. How do I contact the City Council?
3. How do I contact the mayor?
4. How do I get married?
5. What do I do when I need a court date changed or I have something to deal with involving the court system?
6. What is the population of the city?
7. Where can I obtain copies of birth, death, and marriage records, or find genealogical research information, etc.?
8. Which City Council member represents me or my neighborhood?
9. Where can I view city documents, meeting agendas, and minutes?

City Manager

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1. Where can I find the City Code and ordinances?
2. How does a citizen file a claim against the city?
3. How do I get married?
4. How do I get on the city's vendor list or the city's construction vendor list?
5. How do I contact Animal Control?
6. What so I do if I need a court date changed or I have something that deals with the court system?
7. I need information about my cable bill. Who do I talk to?
8. What is the population of the city?
9. Who do I call about getting my water hooked up?
10. Who can I call if my neighbor’s yard is full of trash and weeds and is very unsightly?
11. Why does a fire truck show up when I call for an ambulance?

Community Development

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1. How Can I find out about housing and rental assistance services for citizens in the City of Jacksonville?
2. How do I find out more about the Downtown Housing Initiative and special offers?
3. How can I get more information regarding Community Development programs and guidelines?
4. Where can I get more information about fair housing?
5. How can I report a housing code violation?
6. How can I apply for assistance if I live outside the city limits?
7. How can I get Section 8 rental assistance?
8. How can I purchase a Habitat for Humanity home?
9. How can I purchase a HUD foreclosed home?

Employment

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1. Are there special arrangements for persons with disabilities?
2. Do I have to complete an online application?
3. Do jobs have a closing date?
4. How am I notified if I am not selected for a position?
5. How can I improve my chances of being called for an interview?
6. How do I view a listing of all vacant positions for the City of Jacksonville?
7. How long before I should expect to be called for an interview?
8. I am a City of Jacksonville employee. Where do I go to view internal postings?
9. I am applying for a position with the Police Department. Are there any other forms I will need to complete?
10. I am encountering difficulties in accessing the online application?
11. I don’t have access to a computer. How can I apply for a position?
12. I don’t see any jobs that I am interested in.
13. I have already applied for one position and want to apply for a different position.
14. Is a criminal background check and drug screen required?
15. Since I am a current City employee, do I need to put in all my employment information and educational background?
16. What if I forget my User Name or Password?
17. What type of benefits does the City of Jacksonville offer employees?
18. Who do I contact if I have questions?
19. Will my application be considered for other positions?
20. Will my references be contacted?

Engineering

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1. Is my property in a flood plain?
2. Is there water and sewer available to certain pieces of property?

Finance - Utilities Billing

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1. What are call back charges?
2. Can I turn my water meter on or off myself?
3. Can the billing or due date for my utility bill be changed?
4. How can I reduce my water use?
5. How do I set up water service with the city?
6. How far in advance should I request water turn-on or turn-off?
7. What is the policy on returned checks?
8. What forms of payment does the city accept?
9. What is the Stormwater Runoff Fee that appears on my bill?
10. What is the average utility bill?
11. What other water providers are there in the Jacksonville area?
12. What should I do if I suspect a leak or broken water line?
13. When is my bill due?
14. Where do I call for an after-hours emergency?
15. Who do I call concerning garbage and/or recycling pickup schedules?

Main

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1. How do I contact a city/county department?
2. Where can I find the answers to my frequently asked questions?

Police Services

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1. How long do my children have to be in a booster seat?
2. If I have a complaint against a police officer. What should I do?
3. My car was towed. How do I get it back?
4. What hours am I able to apply for a taxi permit or get fingerprinted?
5. What are some important phone numbers I can keep on hand?
6. What telephone number do I call to report a non-emergency situation like a noise complaint or a crime that did not just occur?
7. Where can I get an application for employment with the Police Department?
8. Where do I pay my ticket?
9. Where is City Hall located?
10. Where is the Sheriff's Office, Court House / Clerk of Courts, Jail, and/or magistrate's located?
11. Who can I call if I have locked my keys in my vehicle?
12. Who can I speak to regarding a traffic problem?
13. Who do I call about crime prevention and neighborhood watch programs?
14. How do I report harassing phone calls, abandoned vehicles, barking dogs, and other nuisances?
15. Can I make a police report at the police station, or does a police officer have to come to my house?
16. How can I find out about my case?
17. How do I get a copy of a police report?
18. How do I get a protection or restraining order?
19. How do I retrieve my property that the Jacksonville Police Department has custody of?

Recreation & Parks

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1. Are there different facility and shelter fees?
2. Are there special forms needed to complete to hold an event at one of the city's shelters or facilities?
3. Can I bring a moon bounce or bounce house to a park or facility reservation?
4. Can I register for activities online?
5. How far in advance do I need to reserve a shelter or facility?
6. If I rent a park shelter and get rained out, can I reschedule?
7. My child was registered for the after school program last month, is a spot held for the rest of the school year?
8. What forms of payment do you accept?
9. Why does Jacksonville not have a public swimming pool?
10. Where is Recreation and Parks located?
11. What programs do you have for children ages 2 to 5?
12. Does Jacksonville Recreation Department offer youth soccer programs?
13. Why are there different fees for non-city residents and city residents?
14. Do you rent your facilities, and how much are they?
15. What programs do you offer?

Sanitation

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1. Can I place loose garbage in my trash container?
2. Does the city collect large appliances (i.e. washer, dryer, refrigerator, freezer, dishwasher, air conditioning units)?
3. How can I obtain a recycle bin?
4. How do I pay for my sanitation service?
5. What day is my trash / recycling collected?
6. What do I do with bulk items like a mattress or recliner?
7. What do I do with paint cans?
8. What do I do with remodeling material?
9. What is dial-a-truck?
10. What items are recyclable?
11. When does the city pick up tree limbs and other yard waste?
12. Where do I place my container to ensure collection?
13. Will my trash collection change when we have a holiday?
14. Will the city pick up used oil?

Street Maintenance

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1. Does the city have an ant or rodent removal program?
2. How can I get information on the state's Adopt-A-Highway programs?
3. How do I report a street or stop sign down on county or state maintained highways within the city or county?
4. How do I report problems with street or stop signs within the City of Jacksonville limits only?
5. How do I report trees that are blocking traffic view within the City of Jacksonville limits only?
6. Where do I report problems with state highway signs?
7. Where do I report high grass, junk cars, and unkept properties in my neighborhood and/or within the City of Jacksonville limits only?
8. Where do I report street lights flickering or outages in my neighborhood?
9. Where do I report traffic signal light outages or signal lights not working properly?

Streets Division

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1. Who do I call to report a street light outage?
2. Who do I call if I have beavers or beaver dams?
3. Who does grass cutting on city property?
4. When will my street be swept?
5. Who takes care of the city's traffic lights and street signs?
6. Where can I get a handicap parking sign?
7. Who takes care of a vacant lots’ mowing, trash removal, etc.?
8. I want to close in the ditch by my home. Will the city do it?
9. Can I close in a ditch myself?
10. Will the city install driveway pipes?

Streets Division - Mosquito Control

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1. When does the city start spraying for mosquitoes?
2. When will my area be sprayed?
3. Why inspect for mosquitoes, why not just spray?
4. Who sprays for mosquitoes at churches and schools?
5. Do you spray for any bugs besides fire ants and mosquitoes (i.e. bees, termites, etc.)?
6. Can I spray for bugs myself?

Water & Sewer - Stormwater

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1. What is stormwater?
2. How does stormwater affect the New River?
3. What is the message we are trying to spread?
4. Why is it important to be aware of where stormwater goes?
5. Why is there a marker on our storm drains?

Water & Sewer- Water Supply

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1. My water looks cloudy or has a funny smell, or my pipes rattle when I turn the water on, why?
2. What are the chemical contents in my water? Is there fluoride in the water?

Jacksonville N.C. - a Caring Community - Home of Camp Lejeune and MCAS New River
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