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The original item was published from 7/14/2020 1:59:18 PM to 9/1/2020 12:00:02 AM.

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Posted on: July 14, 2020

[ARCHIVED] CALEA Assessment Public Input Sessions


The Jacksonville Police Department and the Jacksonville Public Safety 911 Communications Center are scheduled to participate in an on-site assessment as part of a program to achieve accreditation by verifying that it meets professional standards.

Administered by the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA), the accreditation requires law enforcement agencies to comply with state of the art standards in four basic areas: 

  • Administration
  • Operations
  • Policy and Procedures
  • Support Services

The CALEA Public Safety Communications Accreditation Program provides a communications center, or the communications unit of a public safety agency, with a process to systemically review and internally assess its operations and procedures. The program requires 911 Centers to comply in seven topic areas:

  • Organization
  • Direction and Supervision
  • Human Resources
  • Recruitment, Selection, and Promotion
  • Training
  • Operations
  • Critical Incidents, Special Operations, and Homeland Security

Public Input Sessions

As part of the on-site assessment, agency employees and members of the community are invited to speak with the assessors during a phone-in session to be held on Monday, July 20, 2020. Comments will be accepted by the 911 Communications Assessor by calling 910 938-8146 between 3PM and 5PM.  

A virtual Public Information Session will be held on Tuesday, July 21, 2020 beginning at 4PM.  To join the meeting from a computer, tablet or smart phone, please contact Jacksonville Public Affairs Coordinator Beth Purcell via email at  The Public Information session will conclude when there are no remaining speakers.

Telephone comments are limited to five (5) minutes and must address the 911 Center’s ability to comply with CALEA’s standards. A copy of the standards is available at the Jacksonville Department of Public Safety, 200 Marine Boulevard, Jacksonville North Carolina, between the hours of 8AM and 5PM, Monday through FridayFor further information, contact the Police Department’s Accreditation Manager, Grover C. Lewis III, at 910 455-4000, by fax at 910 455-9987, or by email at

Anyone wishing to offer written comments about the Jacksonville Police Department’s ability to meet the standards for reaccreditation is requested to write to: Commission on Accreditation for Law Enforcement Agencies, Inc.
13575 Heathcote Boulevard
Suite 320
Gainesville, Virginia 20155

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