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Posted on: June 9, 2020

Assistance Available to Qualifying City Water & Sewer Customers


For City Water & Sewer Customers:

City Utility Customers who qualify may apply now for the Utility Assistance Program. In response and with the support of HUD (US Dept of Housing & Urban Development), the City has established a COVID-19 Utility Assistance Program. Call 910 938-5286 for details or visit the City website at

All applications will be reviewed first come, first served, by the City’s Department of Community Engagement and relief provided based on their recommendation until the funds are exhausted. This is a needs-based financial assistance program for citizens who have been drastically impacted by COVID-19, because of reduced employment opportunities or COVID-19 illness. 



Please ensure that the following qualifications are met before completing application. Certain documents will be required during application process. 1. Original due date on City bill that assistance is requested for is on or after March 27, 2020 2. Household meets low-moderate income qualification limits as defined by HUD (see below) One person $32,550; Two person $37,200; Three person $41,850; Four person $46,500; Five person $50,250; Six person $53,950 ; Seven person $57,700; Eight person $61,400 3. Customer has experienced either a change in income or an illness directly related to COVID19. Do not proceed with application if all three qualifications do not apply. 

Apply for Utility Billing Assistance
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