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The original item was published from 5/8/2020 3:27:33 PM to 5/19/2020 12:00:01 AM.

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Posted on: May 8, 2020

[ARCHIVED] Limited Access to City Hall by Appointment Only May 11-18, 2020

City Hall Public Access

Change in City Hall Building Access, May 11-18, 2020:

The City of Jacksonville will now accept appointments for persons who need to do business at City Hall.

Previously, the building has been closed to the public and now, limited access by appointment only will begin Monday, May 11, 2020.

Utility Service business will continue to be contucted at the drive up window, online, or by phone. These services include opening new accounts, making changes to water and sewer accounts, and making payments.

Those who make an appointment to conduct business inside City Hall should be prepared to wear a mask and to be escorted to a conference room that will be cleaned after each use. Attendance for these meetings will be limited to two persons from outside of City Hall.

Recreation continues to provide day care for children of essential workers and all other services continue during this time.

Many functions with the City can be performed online. Please check our website at for more information.

At this time, the City expects to resume passport services on June 1, 2020.

This change is part of a phased opening for City of Jacksonville facilities.

"These actions are intended to protect our staff, and the public, from person-to-person contact during this critical period," said Richard Woodruff, City Manager.

More information at
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