Americans with Disabilities Act - ADA

COJ-ADAGrphicCity of Jacksonville ADA Transition Plan - Overview

View the full City of Jacksonville ADA Adopted Plan  (PDF)

Title II of the Americans with Disabilities Act (ADA) regulates programs, activities and services provided by state and local governments. As such, City of Jacksonville must comply with this section, which states: “no qualified individual with a disability shall, by reason of such disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of a public entity, or be subjected to discrimination by any such entity” (42 USC Sec. 12132; 28 CFR Sec. 35.130).

In accordance with Title II, the City of Jacksonville conducted an ADA compliance self evaluation of its services, programs, activities, and facilities on public property and in public rights-of-way. With this information, an ADA Transition Plan has been developed to share findings of the self-evaluation and to establish strategies for improving ADA accessibility within our community.

Our self-evaluation reviewed three fundamental areas for ADA compliance: (1) communications, information and facility signage; (2) public buildings and spaces; and (3) pedestrian facilities and public rights of way. Results of the self-evaluation are contained in Appendix A – Self Evaluation.

Required improvements for each of these three areas are addressed by an Implementation Strategy (Appendix B – Implementation Strategy), which contains short- and long-term implementation actions. Short-term improvements generally require a minimal amount of planning, design and financial investment. As such, these improvements are scheduled for completion prior to the end of FY 2020. Long-term improvements are certain to require higher levels of planning, design and financial investment. To accommodate these larger-scale projects, the City has integrated many into our Capital Improvement Plan (CIP) and will continue to work with the North Carolina Department of Transportation (NCDOT) to align Transportation Improvement Program (TIP) projects with ADA compliance needs. 

ADA self-evaluation, transition planning and implementation will be a continuous effort for the City of Jacksonville. The City is committed to updating the ADA Transition Plan annually with oversight of the City Manager and every five years with required action by the City Council. Involvement of other community leaders and support organizations is, and will continue to be, a critical part of the ADA transition process.

Progress Report

This update highlights our accomplishments as well as our goals for the fiscal year. The update report is an addendum to the initial ADA Transition Plan.

Request Accommodations or File a Complaint

You may request accommodations for a disabling condition in order to attend City meetings by contacting the City’s ADA Coordinator, Rose Marshburn at 910 938-5224. TDD 910 455-8852. Such requests should be made at least 48 hours prior to a meeting.

To file a complaint with the City’s ADA Coordinator, please call 910 938-5224 or email Rose Marshburn at

Sanitation Collection - Exemption Program

Residential customers with medical disabilities that prevent them from rolling their 96-gallon trash container or 64-gallon recycling container to the curb can apply for an exemption to have their household waste and recycling containers collected from their house by Sanitation crew members. To sign up for the program, please call 910 938-5338.