Uninstall ePlan Components

Disable UAC on Windows 7

  1. Open the Control Panel
  2. Type "UAC" in the search box
  3. Click on the "Change User Account Control Settings" link
Change User Account Control Settings
  1. Drag the notify settings slider up or down. "Never notify" setting will disable it entirely.
User Account Control Settings

Disable UAC on Windows Vista

  1. Open the Control Panel
  2. Type "UAC" in the search box
Turn User Account Control On or Off
  1. Click on the "Turn User Account Control (UAC) on or off"
Turn On User Account Control
  1. If running IE8, use the following steps to turn off protected mode:
    1. From the Tools menu, select Internet Options
    2. Click on the Security tab

Remove All ePlan Review components on the client:

  1. Check for presence of program, and remove if found, using either a. or b. depending on version of operating system your are using:

    1. VISTA, Windows 7 - Using Control Panel (in classic view) -> Programs and Features, if ePlan Review Components is listed then select it and click on the Uninstall button
    2. XP – Using Control Panel -> Add/Remove Programs, if ePlan Review Components is listed then select it and click Remove
  2. In Internet Explorer

    1. From the Tools menu, select Internet Options
    2. On the General tab, under Browsing History, click on the Settings button
    3. Click on the View objects button
    4. Delete anything named Brava, ePlan Review, or Xupload
  3. After the above is completed, delete these directories and their contents: IGC (in Windows Vista or 7, do a search for the filename IGC to locate, then delete)

    1. In XP Documents and Settings -> User Account -> IGC
    2. In XP Program Files -> Avolve -> Components).

(Again, if Vista or Windows 7, UAC must be OFF for the following to work)

You can reinstall the ePlan Review components by clicking on the "Install Electronic Plan Review Components" link on the ePlan Review Login page.

Once the components are installed, you can turn UAC back on.