EPR - Electronic Plan Review

What is ePlan?

Electronic Plan Review (ePlan) is a web-based solution that allows Site Plans, Subdivisions, Erosion Control Plans, and Building Plans to be submitted electronically, replacing the traditional paper-based review method. ePlan version 9.1 will improve upon the plan review system used since 2014, continue to reduce costs associated with obtaining building permits and development approvals, as well as support green initiatives.

Please refer to the User Requirements page for further information on setting up your computer to use the latest version of ePlan Review, as well as details on supported browser options.

Is ePlan required?

Applications that are prepared by engineers, surveyors, architects and/or landscape architects are required to submit using the ePlan system. All others can be turned into Planning & Permitting staff as they have been done in the past, although, some of these applications will be reviewed using the ePlan system.

How do I use ePlan?

The following three steps will get you started:

Step 1: Submit application and fees

Submit your requests (applications and any upfront review fees) to the City of Jacksonville Planning and Permitting Division, 815 New Bridge Street Jacksonville, NC 28540.

Step 2: Setup your computer to use ePlan before attempting to log in

If you are new to ePlan Review, please follow the instructions on the Electronic Plan Review Setup page prior to logging into ePlan.

Step 3: ePlan invitation email, review file standards, prepare documents/drawing and upload

Upon acceptance of your request for an application, you will receive an email invitation to use Electronic Plan Review to upload your application documents, plans, and any other required documents as outlined in the ePlan Applicant User Guide (PDF). This guide is filled with pictures showing exactly how to move through the ePlan system. It is of high importance to follow the instructions in the ePlan Applicant User Guide completely to avoid unnecessary permitting and plan review delays.

First Time Users

Receive a temporary password to login - You will receive an email with the link to the ePlans portal and a temporary password to login after your application has been processed.

Computer Set Up - ePlans operates best on Internet Explorer. Other browsers will not support all of the functions available. Please ensure that pop-up blockers are turned off, add Jaxplans.JacksonvilleNC.gov/ProjectDox as a trusted site, and install the Projectdox components. See the User Requirements guide for detailed assistance with all browsers: User Requirements

Go to the Jacksonville ePlan Review login page.

For assistance using the ePlan system, please contact the Planning and Permitting Division at 910-938-5232, option 1 or email the permitting specialist at permittingspecialist@jacksonvillenc.gov.