Victim Assistance Program

Victim Assistance

Jacksonville Police recognize the psychological, physical and financial problems that crime victimization creates for victims and their families. The staff of the Victim Assistance Program are genuinely concerned about the affect that has on ones life and are committed to providing assistance and support by listening to concerns and responding fully with helpful information and explanation of services.

As a victim of a crime you may experience feelings of shock, fear, anger, helplessness and/or confusion. These reactions are a normal response to crime, whether it be a personal injury or a property crime. At the time when these emotions are most intense, you may find yourself having to deal with a complex maze of people and procedures. Without previous experience or exposure to the agencies involved in handling your case, you may find the situations confusing, frightening, or frustrating. The staff of the Victim Assistance Program can answer your questions, provide you with appropriate referrals, and offer you continuing support and guidance as you cooperate with the criminal justice system.


The following services are confidential and free of charge to victims of crime:

  • Crisis Intervention and short term counseling
  • Counseling and support group referrals
  • Referrals to social service and criminal justice agencies for needed information and services
  • Information on the status of the investigation
  • Explanation of the criminal justice system and the victims role in that system
  • Accompaniment, information, and emotional support during medical, law enforcement and court procedures
  • Orientation courtroom setting
  • Assistance in securing victim compensation benefits when applicable
  • Assistance with preparation of a Victim Impact Statement
  • Property return assistance
  • Employer intervention to explain time missed from work due to cooperation with law enforcement investigative procedures
  • Assistance if you are intimidated, harassed of threatened
  • Personal safety and crime prevention information

Who is the Victim Assistance Program Designed to Help

The Victim Assistance Program offers support and services to victims of sexual assault, robbery, kidnapping, and aggravated assault. Family members who have suffered a loss of a loved one as a result of homicide will be offered emotional support and assistance. In order to be eligible for program services, the crime must have been reported to Jacksonville Police and must have occurred within the city limits. If you are a victim of a crime, but do not meet the above eligibility requirements, the Victim Assistance Program will provide you with appropriate referrals.

Receive Support & Services

The Victim Assistance Program operates 24 hours a day, seven days a week. You may contact the program by calling 910 455-2472, 8:30 AM - 5 PM. After 5 PM and on weekends, you may call the Police Department Dispatcher who will contact Victim Assistance for you.

Referrals are also accepted from law enforcement, medical, social services and criminal justice personnel. The program also screens police reports and contacts victims by letter, telephone, or personal visit to offer the services of the program. Participation in the program is voluntary.