Citizen Input

Citizen Input

Jacksonville police encourages Citizens to participate in the department's internal review process. Any Citizen that wishes to file a complaint against the agency or an agency employee or commend an employee may do so by the following means:

Filing a formal complaint

A Citizen can file a formal complaint by making contact through the Office of the Chief of Police or contacting an on-duty supervisor. If an individual chooses to use this method they will be given a receipt for their complaint. The complaint will also be accepted if the Citizen wants to be anonymous.

A Citizen can file a formal complaint by submitting a letter or email detailing their complaint. The complaint will also be accepted if the Citizen wants to be anonymous. Jacksonville Police Services Internal Affairs Unit can be reached by email or by post. The mailing address is P.O. Box 436, Jacksonville, North Carolina 28540.

When a formal complaint is filed an investigator will make contact with the Citizen and at the conclusion of the investigation of the complaint the Citizen will receive notification of its conclusion.

If a Citizen wishes to file a complaint in this manner he or she should make contact with an on-duty supervisor to voice their complaint. The complaint will also be accepted if the Citizen wants to be anonymous. An investigator will not contact the complainant regarding an informal complaint unless contact is requested.

Jacksonville Police values the input of the Citizens of Jacksonville and pledges to investigate any complaint filed against any employee.

Recognition for a Job Well Done

Police officers and civilian employees of Jacksonville Police are no exception. If a police officer or other member of Jacksonville Police Services renders a service or treats you in a manner that you feel worthy of a commendation, we would like to hear about it.

To commend a Jacksonville Police Department employee you may:

  • Telephone the Jacksonville Police Department at 910-455-1472 and ask to speak with the on-duty supervisor.
  • Write to Chief Mike Yaniero of the Jacksonville Police Department at:
    206 Marine Boulevard
    Jacksonville, N.C. 28540
  • Visit the station and speak to the on-duty supervisor

Please include as much of the following information as you can remember:

  • Date, time, and location of the incident
  • Name(s) of the officer(s) involved
  • Circumstances of the incident

The employee and his/her supervisor will be notified of the commendation.

Citizen Survey

This survey was formulated with the intent of identifying and addressing the issues that arise between law enforcement agencies and all segments of their service population. With the results of this survey and our community’s assistance we will be able to foster the philosophy of proactive community interaction and establish formal relationships with the community organizations that exist in our jurisdiction. Thank you for taking the time to complete this survey.

CALEA Feedback

As part of our agency's accreditation process through CALEA (Commission on Accreditation for Law Enforcement Agencies), we welcome citizen feedback via the following link: http://cimrs2.calea.org/387. Feedback can be commendations or concerns. Please note the CALEA portal is not used to submit information related to investigations. The information provided will be considered in relation to compliance with CALEA standards. 

Neighborhood Traffic Calming Policy

The Traffic Division can be reached by phone at 910-938-6435, or fax at 910-938-6937. Please complete and return a Citizen's Involved Traffic Enforcement (C.I.T.E) form (PDF) to:

Jacksonville Police Department
Attn: Traffic Division
206 Marine Boulevard
Jacksonville, N.C. 28540