Begin / End Service

New To the Area?

To set up a utility services account with the City of Jacksonville apply online or visit City Hall Monday through Friday, 8 AM to 5 PM at:

815 New Bridge Street
Jacksonville, NC 28541
Phone: 910-938-5248

Applicants will be required to:

A minimum deposit is required to establish service, which includes a $30 non-refundable service charge, a $3.50 credit check fee, and balance of deposit.

Service Requirements

  • Payment is due 20 days after billing date.
  • Previous balances must be paid within 10 days of current billing date to avoid suspension. A $55 suspension fee may apply.
  • Billing and due dates may not be changed.
  • Customers are notified of returned check, returned bank draft, or returned credit card draft and have until 10 a.m. the day following notification to pay in full. A $25 service charge will be applied to returned checks, returned bank drafts, or returned credit card drafts.

Ending Service

To end service please call 910 938-5248 or email Utility Billing with your request. Please note that you may be asked to provide additional information before service can be stopped.