Burglary Alarm Registration

Burglary Alarms

Did you Know that 99.97% of alarm calls are false?

False alarms cause problems for everyone, the alarm user / alarm owner, the alarm company and Police Services. Several Cities throughout the country have implemented no response policies, due to excessive false alarms. With the growing number of alarm systems used throughout the City of Jacksonville, all alarm users or alarm owners must be aware of how to correctly operate their alarm system. If every subscriber had “just a few” false alarms per year, Jacksonville Police Services would be responding to over 10,000 false alarms.

From 2001 through 2009 Jacksonville Police Services responded to over 27,000 alarm calls. Of those, 99.97 % of the alarm calls received were false, where police response was not necessary. False alarms cost the city over $3.1 million dollars in wasted man-hours and equipment costs over the past 10 years.

Register Your Burglary Alarm

Everyone must do their part to reduce the number of false alarms. Register your Burglar Alarm online at Jacksonville, NC CryWolf Alarm Registration site, or, print and fill out the Burglary Alarm Registration Form (PDF).

Burglary Alarm Registration Forms may dropped off at Utilities Billing at City Hall, 815 New Bridge Street, faxed to 910 938-3772, or mailed to:

Burglary Alarm Registration
P.O. Box 128
Jacksonville, N.C. 28541-0128

Five Quick Ways to Ensure Proper Alarm Use

  • Your Alarm is not a Replacement for Calling 9-1-1: Only use a panic or robbery button when you can't call 9-1-1. Call 9-1-1 if you believe you need a police officer to respond. Pushing a panic button when you think you hear a prowler will result in a much lower priority call than calling the police directly. The panic button should be used when you can not make that call.
  • How to Cancel a False Alarm: If your alarm goes off don't leave until you've spoken to your alarm company. Make certain that anyone who has access to your alarm also knows how to cancel a false alarm, including the pass word and phone number to your alarm monitoring center.
  • Servicing Your Alarm System: Service your alarm system at least once every 24 months. Many potential false alarms can be prevented through regular service to the system. Anytime your alarm sounds and you can not pin point the exact cause, contact your alarm company and discuss it with them and service the alarm system if necessary.
  • Bad Weather Alarms: During bad weather conditions many alarms are sounded because of old batteries. Replace alarm system batteries every 3-5 years or sooner if there have been frequent power outages. Over time, doors and windows can warp or become misaligned causing alarms to sound. Check doors, batteries, and alarm systems before the bad weather arrives.
  • Emergency Contact List: Ensure that your emergency call lists are updated frequently and include cell phone numbers for the primary users. You may greatly reduce the opportunity for a false response by the police if you have your alarm company call both the site phone number and your cellular prior to dispatching police.

More information is available at Alarm System Tips. Test your False Alarm Prevention knowledge (PDF). Still have questions? Call 910 938-5259 for additional information.