Fire and Emergency Services

If you are experiencing an emergency, please call 9-1-1.

Jacksonville Fire & Emergency Services is an internationally accredited agency through the Center for Public Safety Excellence (CPSE), providing excellent customer service through prevention, readiness, and response to threats of the lives and property of the people we serve.

The City of Jacksonville is covered in service by four fire stations, answering more than 12,000 emergency and non-emergency calls annually. Our crews train regularly to perform with the latest technologies and processes available. JFES includes five specialty teams comprised of firefighters with specific training in HazMat, Technical Rescue, Tactical Medic response, Fire Investigation Unit, and Honor Guard.  

Employment with Jacksonville Fire & Emergency Services includes tests to assure that applicants meet the stringent job requirements. Firefighters also work to educate citizens about fire safety through outreach in schools, community organizations, and at special events like Fire Prevention Week and National Night Out.

We provide additional services such as the Child Passenger Seat Program, Smoke Detector Program, Remembering When Program (for our Senior Citizens), Honor Guard, educational puppet shows, and fire extinguisher training.

Emergency Calls

Did you know that the majority of calls are false alarms or calls that are not truly an emergency? If you are in need of Jacksonville Fire & Emergency Services, call 9-1-1. 

"Text to 9-1-1"    The Jacksonville Public Safety 9-1-1 Center now has the ability to communicate with callers by text messages. This program will work with all cellular service providers. Texts to 9-1-1 will allow callers to communicate directly with 9-1-1 Telecommunicators via text when the text is sent within the City limits. Callers utilizing Text to 9-1-1 can also provide photos via text.

If you have a non-emergency, please call our Administration Office at 910 455-8080. 

Not sure what constitutes an emergency? Visit Emergency Calls 9-1-1.  

Find Us on Social Media

Jacksonville Public Safety is comprised of the Police Department and Fire & Emergency Services. Keep up with what we are doing in the community, our events, awards, training, and more on Facebook. For public safety announcements and staff highlights, visit our Instagram page.