Fire and Emergency Services

If you are experiencing an emergency, please call 9-1-1.

JFES Accreditation 2013-2018Jacksonville Fire & Emergency Services is an internationally accredited agency through the Center for Public Safety Excellence (CPSE), providing excellent customer service through prevention, readiness, and response to threats of the lives and property of the people we serve.

The City of Jacksonville is covered in service by four fire stations, answering more than 12,000 emergency and non-emergency calls annually. 

Our crews train regularly to perform with the latest technologies and processes available. JFES includes four specialty teams comprised of firefighters with specific training in HazMat, Water Rescue, Structural Collapse and Tactical Medic response.  

Employment with Jacksonville Fire & Emergency Services includes tests to assure that applicants meets the stringent job requirements. 

Firefighters also work to educate Citizens about fire safety through outreach in schools, community organizations and at special events like the Pink Heals Tour and National Night Out.

We provide additional services such as the Child Passenger Seat Program, Smoke Detector Program, Remembering When program (for our Senior Citizens), Honor Guard, educational puppet shows, and fire extinguisher training.

Emergency Calls

Did you know that the majority of calls are false alarms, or calls that are not truly an emergency? If you are in need of Jacksonville Fire and Emergency Services, call 9-1-1. If you have a non-emergency, please call our Administration Office at 910 455-8080. 

Not sure what constitutes an emergency? Visit Emergency Calls 9-1-1.  

Find Us on Social Media

Jacksonville Public Safety is comprised of the Police Department and Fire & Emergency Services. Keep up with what we are doing in the community, our events, awards, training, and more on Facebook.