Neighborhood Improvement Services

Notice: Utility Assistance Program, COVID-19 Related

The City of Jacksonville recognizes that the COVID-19 Pandemic and the restrictions on public gatherings and closure of non-essential places of employment have created a financial hardship on our Citizens. In response and with the support of US Department of Housing & Urban Development (HUD), the City has established a one time COVID-19 Utility Assistance Program. To read the qualifications or to fill out the online form, click here.

April 11 – 15, 2022 is National Community Development Week

Mayor Sammy Phillips Presents a Proclamation for Community Development Week, 2022This nationally designated week provides communities like Jacksonville the opportunity to talk about how federal funding helps locally. CDBG funds, or the Community Block Development Grant program, awards the City funds each year to use for improving neighborhoods and provide services for those who qualify for housing assistance, home rehabilitation and demolition services.  The CDBG Program provides annual funding and flexibility to local communities to provide decent, safe and sanitary housing, a suitable living environment and economic opportunities to low- and moderate-income people. Jacksonville has infused more than $850,000 of CDBG dollars into the community and with significant impact since 2015, helping to remove slum and blight, build and rehabilitate existing structures that are now safe to live in. 

Neighborhood Improvement Services Director, Tracy Jackson says, "This funding is used to help lift up the community, improve our neighborhoods and  improve local tax bases. Our goal is to assist in and educate Citizens about becoming successful homeowners."  

Please check out our programs and resources. Contact us for assistance, questions or with comment. 

Our Mission

Neighborhood Improvement Services (formerly Community Engagement) focuses on department actions necessary to improve all neighborhoods of the City.  Furthermore, Neighborhood Improvement Services connects Jacksonville’s diverse neighborhoods with their City government and facilitate effective public participation, enhance economic opportunity, and implement community-based strategies to improve the quality of life for our Citizens. 

Jacksonville is an "Entitlement City," receiving annual Community Development Block Grant funding from the US Department of Housing and Urban Development (HUD). These federal dollars translate into assistance for Jacksonville’s Citizens looking to rent, buy or maintain a home; supports nonprofit organizations seeking to provide public services; and helps make improvements to public facilities and infrastructure. To offer your input on how Community Development Block Grant funds should be used, click here.  

We Are Here to Help

Apartment BuildingCourt Street, Jacksonville, NC
Affordable  & Fair Housing 
City & County Resources for Renters and Homeowners. Fair Housing Regulations on discrimination and how to file a complaint.
Neighborhood Housing & Assistance
Working with area developers, the City is building safe, affordable and custom homes for qualifying buyers. See what is available and if you qualify.
House being builtCitizen Academy
Rehabilitation & Demolition
Funding is available for Rehabilitation to help make your home a safe place to live. It's one phone call away to see if you can qualify for assistance. Demolition is one way the City is helping to remove blight from Jacksonville. Call us to see if we can help.
Education Courses 
Money Management Seminar - Gain insight on how to save and manage your money.
Homebuyers Education Course - Talk to the professionals about getting a mortgage, purchasing a home and managing your investment. For Information or to register for a class see the City Calendar of Events or call 910 938-5286.


Volunteer to Help Out Your City, Join an Advisory Committee  - To help achieve mission goals, the City has established a Neighborhood Improvement Services Advisory Committee and subcommittee, where Citizens provide input to help improve services and programs. Apply Online