Neighborhood Improvement Services

Notice: Utility Assistance Program, COVID-19 Related

The City of Jacksonville recognizes that the COVID-19 Pandemic and the restrictions on public gatherings and closure of non-essential places of employment have created a financial hardship on our Citizens. In response and with the support of US Department of Housing & Urban Development (HUD), the City has established a COVID-19 Utility Assistance Program. To read the qualifications or to fill out the online form, click here.

Our Mission

Neighborhood Improvement Services (formerly Community Engagement) focuses on department actions necessary to improve all neighborhoods of the City.  Furthermore, Neighborhood Improvement Services connects Jacksonville’s diverse neighborhoods with their City government and facilitate effective public participation, enhance economic opportunity, and implement community-based strategies to improve the quality of life for our Citizens. 

Jacksonville is an "Entitlement City," receiving annual Community Development Block Grant funding from the US Department of Housing and Urban Development (HUD). These federal dollars translates into assistance for Jacksonville’s Citizens looking to rent, buy or maintain a home; supports nonprofit organizations seeking to provide public services; and is to make improvements to public facilities and infrastructure. 

We Are Here to Help

Apartment BuildingCourt Street, Jacksonville, NC
Affordable  & Fair Housing 
City & County Resources for Renters and Homeowners. Fair Housing Regulations on discrimination and how to file a complaint.
Neighborhood Housing & Assistance
Working with area developer's, the City is building safe, affordable and custom homes for qualifying buyer's. See what is available and if you qualify.
House being builtCitizen Academy
Rehabilitation & Demolition
Funding is available for Rehabilitation to help make your home a safe place to live. It's one phone call away to see if you can qualify for assistance. Demolition is one way the City is helping to remove blight from Jacksonville. Call us to see if we can help.
Education Courses 
Money Management Seminar - Gain insight on how to save and manage your money.
Homebuyers Education Course - Talk to the professionals about getting a mortgage, purchasing a home and managing your investment. For Information or to register for a class see the City Calendar of Events or call 910 938-5286.

Volunteer to Help Out Your City, Join an Advisory Committee  - To help achieve mission goals, the City has established a Neighborhood Improvement Services Advisory Committee and subcommittee, where Citizens provide input to help improve services and programs. Apply Online